StorageTek SL8500 Modular Library System
Technical Support, Maintenance and Repair Service StorageTek SL8500 Modular Library System
Technical Support
At ISC Group, we provide technical telephone support for the StorageTek SL8500 Tape Library. Our team can assist your IT staff with troubleshooting and repairs for the STK SL8500 Tape Library and SL8500 Tape Drives. For immediate assistance, reach out to us at 1-877-472-8273 or 1-877-472-3475. For international support, call +1-858-573-8600.
Depot Repair Services
Our San Diego, CA facility offers comprehensive depot repair services for your STK SL8500 Tape Library and drives. Our capable staff can diagnose and repair virtually all issues with your StorageTek SL8500 tape library and drives. Simply ship your equipment to us, and we will return most repairs within five business days after receipt.
Onsite Repair Services
For urgent repairs and services, we can dispatch a field engineer to your location. We understand that timely service is critical, so we offer on-site maintenance 24/7. Regardless of whether you have a service contract, we can still provide comprehensive STK SL8500 support and services at a set hourly rate.
Advanced Exchange
Sometimes phone support isn't sufficient. If your SL8500 has a malfunctioning tape drive that needs expert attention, our advanced exchange program can help you get back up and running quickly. We will immediately ship a replacement unit to your location, and you can then send your faulty equipment to us for repair.
Maintenance and Service Contracts
We offer post-warranty maintenance agreements that are often the most economical solution to maintaining your SL8500 library equipment. We provide flexible data storage hardware maintenance contracts and service agreements to meet your unique IT needs.
We offer various post-warranty StorageTek SL8500 SLA options and data storage contract options based on your requirements and budget.
For detailed discussions on contract needs, reach out to our team at 1-877-472-8273 or 1-877-472-3475. For international inquiries, call +1-858-573-8600. Alternatively, you can email us at sales@iscgroupllc.com
ISC-CHS™ Remote Monitoring Software
For post-warranty peace of mind, ISC Group offers proprietary remote monitoring software, ISC-CHS™. This software monitors the health and function of your StorageTek SL8500 Tape Library, providing you with instant alerts whenever issues occur.
StorageTek SL8500 Tape Library System Information
The StorageTek SL8500 Modular Library System is a highly flexible and compact data storage solution. It's designed to support a combination of 64 to 4481 tape drives, host platforms such as Solaris, Linux, AS/400, UNIX, and Windows NT, and accommodate scalable growth up to 500 PB native (or 1 exabyte with 2:1 compression). For additional information or queries about the system, feel free to contact us.
Contact Us
Please feel free to contact us if you need to have your StorageTek SL8500 Tape Library serviced or repaired.
1-877-472-8273 or 1-877-472-3475 | International: +1-858-573-8600 | sales@iscgroupllc.com
