Your 24/7 Technical Support Solution

ISC offers 24-hour technical support, maintains enterprise storage data, and keeps equipment in top working order.

We specialize in timely repair and maintenance of enterprise data storage systems that are out of manufacturer’s warranty. We extend the useful life of equipment that would otherwise be “unplugged” after a few years or “upgraded” into expensive extended warranty packages. By offering lower costs and a longer life for your equipment, we bring you savings well beyond the major manufacturers.

Today’s business environment demands reliable data storage services. Failure to monitor and maintain the all-important “back-up” can bring catastrophic consequences. That’s where your partners in service step up. Our Drive Depot reduces downtime as well as the cost of service while maintaining a high standard of performance and quick turnaround. With equipment expertise and technological know-how, for a single tape drive or a large enterprise system, our experts take your equipment through every step necessary to keep it – and your business – fully functioning .

ISC in a nutshell: Our engineers evaluate your system in detail, then determine, secure, and place the necessary parts to support the critical systems under contract. Our drive depot acts as a “way station” for qualifying every part used in your system . Trained help-desk technicians work with skilled field engineers to troubleshoot the problem, repair or swap defective parts, and send those part to ISC’s central distribution. All parts are fully tested, using stringent field conditions, then housed in 24-hour worldwide warehouses to accommodate a quick return to suit your time schedule.